PRIVACY POLICY
This Privacy Policy discloses the practices for Digi Teck to protect Privacy for users of its Service. From herein, the "Service" is defined as the user support services owned and operated by Digi Teck. Submitting your information on our website constitutes acceptance of this Privacy Policy.
1) INFORMATION COLLECTION AND USE: The Digi Teck is the sole owner of the information collected through the web site/phone/e-mail. This information will not be rented or sold to others in ways different from what is disclosed in this policy.
a) Personal Information: We will ask you whenever the information is needed that personally identifies you (personal information) or allows us to contact you. In order to use Digi Teck Service the registration form must be completed. During registration user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Digi Teck will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.
b) Payment Information: If a user registers to use the Service provided by Digi Teck, then the credit card information and other payment information necessary to complete a payment from user will be collected. A third party may be used by Digi Teck to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, the information regarding the amount of the payment and other transaction data will also be obtained by Digi Teck. This payment information may be disclosed to a third party only to the extent necessary in order to complete the payment processing. However, the payment will only be done with your authorization that will be either on phone or when you visit us.
c) Computer System Information:
i) Subscriber Computer: We may also ask the information related to your computer. This may consist of: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, we require this information to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.
ii) Remote Access: While requesting support, you may request for the problem to be resolved by taking control of your computer. Digi Teck uses qualified tools like LogMeIn Rescue Licensed version which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems. The experts will not take the remote access of your computer until you request them to.
iii)Diagnostic Tool: Some Digi Teck online diagnoses application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by Digi Teck and is sent securely over the Internet to the Digi Teck server or a third party server appointed by the same. Digi Teck analyzes this information to help diagnose and solve end-user problems. Information collected by the Digi Teck application will not contain any sensitive information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements.
iv) Live Help Session Records: Digi Teck reserves the right to monitor on-line and off-line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, on-line and off-line sessions conducted on the Web site for user reference might be recorded and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.
v) Cookies: A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the Privacy of our customers.
vi) Sharing: We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the toolbar.
vii) Surveys & Contests: From time-to-time our toolbar requests information from user via surveys or contests. Participation in these surveys or contests is completely voluntary and user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this toolbar and Digi Teck service.
viii) Children Online Policy: No part of our website is structured to attract anyone under the age of 13. Consistent with the Children's Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.
2) SECURITY: This Web site takes every precaution to protect information of users. When a user submits sensitive information via the Web site, user information is protected both on-line and off-line. When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un- locked, or open, when User is just 'surfing'. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and Privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on Privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law- enforcing officers.
3) SUPPLEMENTATION OF INFORMATION:In order for this toolbar to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third party sources. For example, to determine our user's creditworthiness, we may use their name and other related information to request a credit report. Once we determine user's creditworthiness, this document is destroyed.
i)Special Offers: We send all new members a welcoming e-mail to verify a link so that the invoice gets verified and sent to the subscriber’s email. Established members will occasionally receive information on products, services, special deals, and newsletters.
ii)Correction/Updating Personal Information: If User personally identifiable information changes (such as user zip code), or if User no longer desire the Service, we will Endeavour to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page.
iii)Notification of Changes: Digi Teck reserves the right to update this Privacy Policy at any time by posting changes online without notice to you. The most current version of the Privacy Policy can be reviewed by clicking on the "Privacy Policy" hypertext link located on our web site http://digiteck.us/privacypolicy.php It is your responsibility to refer to this Privacy Policy before submitting any information on the website. Submitting your information after such changes to the Privacy Policy constitutes acceptance of those posted changes.
iv)Opt-out Provision: Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at support@digiteck.us
v)Personal Information: If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will first ask for permission from the user via e-mail or a phone call. We will use information in accordance with the Privacy Policy under which the information was collected.
If user has any questions about the Privacy Policy at our Web site, user can e-mail user inquiries to support@digiteck.us